For information on your contract please contact your account manager. If you're not sure who that is, take a look at our Key Contacts.
For information on your invoices please contact finance@ibc.org.
How can I view my contract?
Your contract would have emailed to you once signed via - DocuSign EU System dse@eumail.docusign.net. If you need another copy, please email exhibition@ibc.org and we can re-send this to you.
How do I change my billing details?
If you wish to change your billing details, please email exhibition@ibc.org and they will update this for you in advance of your upcoming invoice.
How do I know much more do I owe?
Please email finance@ibc.org if you need an update of your accounts.
What is my Exhibitor ID?
Your Exhibitor ID is your unique ID number IBC uses to identify you. This means if over the years you change your company name or address, we can still easily identify you. Your IBC ID number will appear on your contract and any of your IBC invoices.
How can I pay my IBC invoice?
Payment can be made via Bank transfer or Credit card.
When are my invoices due?
IBC invoices are sent in instalments. 25% by the 1st October, 50% by the 1st February and the final 25% by the 1st June. These are due within 30 days.
When do we receive the final invoice and when does the final payment need to be made?
Your final invoice will be sent by the 1st June 2025. This will be due within 30 days.
How can I view a copy of my invoice, who has this been sent to?
Any copies of invoices can be requested from finance@ibc.org.
Is it possible to automatically send the invoice to someone else as well as myself?
We can add additional emails to receive your invoice, please email finance@ibc.org we can add them to their account.
Can I request my invoice in a different currency?
IBC charges for stand space in GBP only and does not adjust it's invoices to different currencies. We do accept payment in USD and Euros. Bank details to pay invoices to our European and US Dollar bank accounts are available below.