To help make your exhibiting experience as smooth and straightforward as possible, we’ve brought together the key contacts you may need while preparing for the show.
IBC Support: support@ibc.org
The IBC Support team is your primary point of contact for all exhibiting and operational questions, ensuring queries are handled quickly and consistently in one place.
The Sales team remains available for contract-related queries, upgrades, and opportunities to enhance your presence at the show.
This approach helps us respond faster, reduce confusion, and ensure you always reach the right team at the right time.
If you’re unsure who to contact, start with the IBC Support team and we’ll guide you to the right place.
Sales Team:
For enquiries about upsizing or downsizing your space, contract changes, upgrades, increasing your show presence, or arranging a meeting with a member of the Sales team at IBC or other Tradeshows, please refer to the table below for the relevant contact details:
| Sales Team | Exhibitor Halls | |
| Kimberly Lightfoot | klightfoot@ibc.org | Exhibitors in Hall 2, 3, 6, 7 & 14 (Future Technologies) |
| Emily Herrington | eherrington@ibc.org | Halls 1, 4 & 5 (Content Everywhere CE), 13, Outside Exhibits (OE) & Balcony Suites |
| Maria Pietrasik | mpietrasik@ibc.org | Exhibitors with Shell Scheme, Enhanced Shell Scheme, Pods & RAI Meeting Rooms (not including Content Everywhere or Future Technology Hall 14) |
| Kevin Van 'T Kruys | kvantkruys@ibc.org | Exhibitors in Halls 8, 9, 10, 11, 12 and Hall 8 Meeting Suites |
| Roman Wolujewicz | rwolujewicz@ibc.org | Business Development, Hall 14 (Future Tech) |
| Mitch Davis | mdavis@ibc.org | Content Everywhere (CE) Sales Manager |
| Ben Ewles | bewles@ibc.org | Sales and Promotional Opportunities |
Stand Plan Approval & Health and Safety
Supplier: Abraxys
Mandatory for space-only stands or stands with additional construction
Contact IBC Support for help understanding whether you need to submit a stand plan, where to submit it, and general stand build rules.
Contact Abraxys directly for questions about submitted stand plans, compliance, or onsite build issues.
Abraxys
Email: ibc@abraxys.com
Lead Capture - Captello
Supplier: Captello
Optional
Contact IBC Support for guidance on accessing lead capture in the E-Zone and understanding the process.
Contact Captello directly for purchasing, upgrades, or technical support.
Sales
Phone: +1 888 399 6430 (ext. 5)
Email: ibcorders@captello.com
Support
Phone: +1 888 399 6430 (ext. 4)
Email: ibcsupport@captello.com
Freight & Logistics
Supplier: CEVA Logistics
Optional
Contact IBC Support for general shipping and logistics guidance.
Contact CEVA directly to book freight, lifting services, onsite handling, storage, or collections.
General enquiries
Email: IBC@cevalogistics.com
Mark Jackson
Phone: +44 (0) 330 587 7777
Email: mark.jackson@cevalogistics.com
Required if you need to use forklifts.
Permits (RAI Amsterdam)
Supplier: RAI Amsterdam
Mandatory depending on activity. For example, Double Decker Permits.
Contact IBC Support to understand which permits you may need and where to find them.
Contact the RAI directly for permit-specific or technical questions.
Email: permits@rai.nl
Rigging
Supplier: Mansveld Expotech
Contact IBC Support for general rigging guidance and to confirm if it applies to your stand.
Please login to the RAI Webshop > Construction Items > Rigging to complete the Rigging Quote Form if you have any questions please reach out to the email below.
Phone: +31 (0) 20 312 8080
Email: sales@mx.nl
Floorplan & Exhibitor Listings
Supplier: Map Your Show
Contact IBC Support if you need help using or updating your exhibitor listing, or if you notice any information that needs to be updated.
Contact Map Your Show directly for upgrades or technical platform questions.
Email: service@mapyourshow.com
RAI Amsterdam Exhibitor Services (Pre-Show)
Supplier: RAI Amsterdam
Mandatory depending on activity. For example, technical webshop issues or pre-show stand preparations.
Contact IBC Support for general Webshop guidance or login questions.
Contact RAI ES team for technical issues that require access to RAI systems.
Tel: +31 (0) 20 549 1928
Email: es@rai.nl
RAI Badge Centre (Work Passes)
Supplier: RAI Amsterdam
Mandatory depending on activity. For example, obtaining work passes for build-up, breakdown, or show days.
Contact IBC Support for guidance on registering for work passes and access times. For issues with the passes themselves, contact RAI directly.
Email: badgecentre@rai.nl
RAI Safety
Supplier: RAI Amsterdam
Contact IBC Support for general regulations, rules, and processes. For specific health and safety approvals or technical questions, contact RAI Safety directly.
Email: safety@rai.nl
RAI Traffic & Logistics
Supplier: RAI Amsterdam
Mandatory depending on activity. For example, parking, access times, or traffic-related logistics.
Contact IBC Support for traffic regulations documents and general guidance on parking and access. For anything outside normal processes, contact RAI Traffic & Logistics directly.
Email: parking@rai.nl
Verified Suppliers
IBC have a wide selection of carefully chosen Verified Suppliers that offer a diverse range of products and services to help with all your event needs. IBC team work closely with our Verified Suppliers all year round to ensure that their quality of service and high level of customer care is in line with the IBC brand. You can find out more information and contact details for our Verified Suppliers below.
Contact IBC Support for guidance on how to find and use verified suppliers. For supplier-specific queries, refer to the verified supplier directly.
Link: IBC2026 Verified Suppliers
If you’re unsure who to contact, start with the IBC Support team - support@ibc.org - and we’ll guide you to the right place!